Shipping, Delivery, Returns

Free shipping offer is valid only on qualified items. Eligible items are identified on their product information page. They can also be identified on your shopping cart. Shipping method will be selected by MPG. Free shipping orders will be delivered via a standard ground shipping method selected by MPG or our direct-ship manufacturers/fulfillment centers. Express shipping orders are not eligible for free shipping.

Offer does not apply to truck or freight shipments typical of oversized items. Some of the items will sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Not available shipping to, Alaska, Hawaii, and Puerto Rico. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for free shipping. Mpg reserves the right to end or change this Free Shipping offer at any time.

Shipping charges are calculated by using LIVE, U.S. Postal Service, FedEx, UPS, DHL, and Bongo Intl rates. Shipping charges are recalculated automatically when you change the quantity of your products, add an additional part, or change your address, city, zip, state, or country. Carriers are subject to change due to shipping times during holiday and for special orders.

 

• Some orders require additional shipping charges.

• Fees charged by suppliers for special-order items being directly shipped to our customers.

• If any of these situations exists with your order, you will be notified by email or phone.

• There may be occasional pricing errors/mistakes on the website, we reserve the right to cancel and/or refund your order if this occurs. You will be notified of the issue and offered a fair solution to resolve the issue.

 

If you have any questions with your order, please contact us immedietly, and before you submit your order. If we discover any system errors, we will fix it within 24hrs. Problems do occur, all though, very rare. If you feel that shipping costs are calculated high, it is typically the package weight, size, or destination.

Orders placed by 2:00pm central time usually ship the same day but we cannot guarantee that an order will ship the same day. For most orders, please allow 24 hours for your order to be processed. Orders do not ship on Saturdays or Sundays, and customers are responsible for ensuring that the carrier's being used can deliver to the specified shipping address, for example, Armed Forces Mailbox, P.O. Box.

 

Packaging Damage

Prior to signing for your order please make sure to inspect the packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item, please refuse the shipment and do not sign the delivery sheet/pad. Once the order is refused, please contact us promptly at customerservice@mypartsgarage.com or call us at toll free 1-800-320-3042 and speak to one of our customer specialist who can complete the claim and process a replacement order.

 

Warranty

MyPartsGarage.com offers premium brands and all of the auto parts you purchase are of high quality. We will take back your part if it has failed*.

Please note:

  • Excludes normal wear and tear.
  • Faulty installations or damages incurred when installing the part improperly
  • No cash refunds.
  • No reimbursement of labor costs, towing costs, shipping costs, or other expenses that may occur.
  • Once it is determined that you are eligible under Warranty, we will send you a replacement part. If you require your part immediately, you must purchase that new part and we will credit the part  once it is determined that you are eligible under the Warranty.

To ship your part to us, please follow these steps:

    • Please call or email us us to receive a valid RGA number, you may also login to your account dashboard and request an RGA number.
    • On the outside of your shipping package please clearly mark your Full Name, RGA Number and include copy of your invoice (without this, we cannot guarantee qualification under Warranty).

To help in the return process, please return the parts with a traceable carrier (FedEx, UPS, USPS or similar)

If you have further questions? Feel free to contact us. We will do everything we can to help!

*If a part fails, contact us immediately and we will issue you a RGA number to return the product. Each particular manufacturers’ rules and regulations determine the eligibility of a faulty part or improperly installed part for return. We process the return for you by accepting the part and then forwarding that part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records (especially electrical items). Remember, having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common problems. In order to process the return, we may, on occasion, ask you to send us the original repair order and other documentation regarding the repair.


Returns

*NOTE: ALL RETURNS CAN TAKE UP TO 2 WEEKS TO PROCESS AND CREDIT.

There a re many ways to initiate a return, you can login to your account dashboard and make the request or contact us via phone (800-320-3042), or by email (customerservice@mypartsgarage.com) to receive a Return Number, all orders returned without this number are subject to a restocking fee. All items are returnable within 30 days of purchase, any item beyond the 30 days must be authorized by a customer service representative. All items must be returned in their original packaging and must be in resalable condition and are subject to inspection before a credit or refund is issued. Any item not returned in its original packaging will be subject to a re-boxing fee up to $25. All items returned may be subject to a 30% restocking fee depending on part and/or manufacturer. Any item not returned in salable condition will not be refunded. All cores must be returned in original box and be complete to receive full core credit, any broken or non-rebuildable cores will not be refunded.

Return items to:

MyPartsGarage
7675 S. Quincy Street
Willowbrook, IL 60527